Calor Gas own many brands of gas cylinders that may be acceptable in exchange for your new Calor Gas group 2 refill, without extra cost or at a reduced cost, so do please give us a ring first to advise you. However if you do not have a group 2 empty cylinder to return (see compatible cylinders list below), you will need to pay this additional Calor Gas group 2 cylinder hire charge in exchange for a group 2 refill.
We will give you a Calor Gas form showing the amount you have paid, that should you wish to return the cylinder to any Calor Gas dealer, entitles you to obtain a percentage refund of the amount originally paid. The amount returnable depends on the length of time you have held the cylinder and reduces over time. Terms & conditions apply.
If you require any assistance or advice, please call our sales team on 01903 700 778.
Cylinder exchange groups.
Please note that you can only exchange cylinders within the same group free of charge or a new cylinder refill agreement will be required.
Group 1 small exchangeable cylinders butane 4.5kg, 7kg & propane 3.9kg, 6kg steel, 6kg Lite.
Group 2 medium exchangeable cylinders butane 12kg, 15kg & propane 13kg.
Group 3 large exchangeable cylinders propane 12kg forklift & 18kg forklift & 19kg & 47kg.
Group 4 patio exchangeable cylinders propane 5kg patio, 13kg patio.
Group 5 cube exchangeable cylinders propane Cube gas 6kg.
Group 6 exchangeable cylinders propane 340 cylinder.
Other useful information.
Calor Gas Emergency Number: 0845 7 444 999.
Material Safety Data Sheet:Calor Butane MSDS.pdf
Material Safety Data Sheet:Calor Propane MSDS.pdf
Cylinder Storage Information: Calor Cylinder Storage.pdf
Risk Assessment Information: Calor LPG Risk Assessment.pdf
Manual Handling Information: Calor Cylinder Manual Handling.pdf
Important information about the Calor Gas cylinder refill agreement.
» Cylinder refill agreement terms.
In these conditions, “company” means Calor Gas Limited, and “CALOR Outlet” means CALOR centres, Dealers, Retailers, Stockists or other supply points approved by the company. “CALOR” is the Registered Trademark of Calor Gas Limited. “Refill Agreement Charge” means the Refill Agreement Charge included in your order or where you are exchanging a cylinder this refers to the charge previously paid for the first issue of cylinder(s). “user” means the customer named on the online order form who is a party to a Cylinder Refill Agreement.
» 1) Purpose of the Cylinder Refill Agreement.
In consideration for the Refill Agreement Charge, the company agrees to exchange the cylinder(s) included in your order with supplies of Gas (“Gas”) during the currency of this agreement. The company will fulfil its obligation to refill the cylinder by providing the user with a pre-filled cylinder in exchange for the empty cylinder, but reserves the right to refill the cylinder by any other means. A cylinder(s) can only be exchanged for a similar replacement cylinder(s), within the same category as the current cylinder otherwise a new cylinder refill agreement is required. Please see our exchange policy for further details about exchanging cylinders.
» 2) Future supplies of gas.
In entering into this agreement the user also understands that he/she will pay additional sums at the prevailing rate for the gas contained in the cylinder and for all future supplies of gas as and when the cylinder is refilled in accordance with Condition 1.
» 3) Cylinders remain the property of the company at all times and may only be filled by the company.
The company makes the cylinder(s) available to the user as a means of safely transporting and storing the gas supplied. This agreement is not a rental agreement and it does not provide the user with title in the cylinder. The user will not part with possession or control of the cylinder(s) (other than to a CALOR outlet) nor claim to have any rights that conflict with this agreement, nor create or purport or attempt to create any agency or bailment in relation to the cylinder(s) or to the User’s obligations.
» 4) Use of cylinder.
Cylinders may be used only as a container for gas and may not be sold, exchanged (other than for the purpose of this agreement), hired, assigned, transferred, mortgaged, lent, abandoned, nor damaged, defaced, decanted, filled or tampered with.
» 5) The company’s rights over the cylinders.
The user is liable for the safe storage and use of cylinders and the safety of any equipment used with them but the company may inspect or test cylinders and any fittings used with them at any time and remove and replace cylinders if defective, or for any other reason, but without the Company being under any obligation to do so. In any case of wilful damage or breach of this agreement the company may repossess cylinders immediately and the user by entering into this agreement irrevocably authorises the company or their agent to enter on the user’s property for these purposes and in that event this agreement is terminated. The company may charge the User for loss of use of a cylinder, in the event of loss or damage to the cylinder but this charge shall not give the User any rights in the cylinder. In that event, unless the company, at its discretion, decides otherwise, the User will forfeit any rights or benefits conferred upon them by this agreement.
» 6) Statutory obligations.
The company will comply with all statutory and appropriate code of practice requirements in respect of cylinders but this shall not mean that the company has any obligation to maintain in good condition cylinders which are in the user’s possession.
» 7) Termination of the refill by the user.
This agreement remains in force for 50 years. The user may terminate this agreement by returning the cylinder(s) in good order to a CALOR outlet nominated for this purpose and shall be entitled on presenting this agreement to a refund of a proportion of the Refill Agreement Charge as follows:-
1 year old = 70% refund.
2 years old = 60% refund.
3 years old = 50% refund.
4 years old = 45% refund.
5 years old = 40% refund.
6 years old = 35% refund.
7 years old = 30% refund.
Over 7 years = 25% refund.
» 8) Termination of the refill by the company.
This agreement may be terminated by the company in the event of any act of insolvency or breach of this agreement on the part of the user.
» 9) Delivery.
Where a cylinder is to be delivered to the user the company may use an agent for this purpose.
10) This agreement is governed by and construed in accordance with English law.
11) VAT and any other applicable taxes will be charged at the appropriate rate.