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Top » Catalogue » Conditions of Use
Conditions of Use Conditions of Use
In these conditions of sale: The company means Mr. P S Holland-Skinner and Mrs. P A Holland-Skinner trading as Gas Bottles Direct.
Correspondence address: 43 The Vinery, Arundel Road, Poling, West Sussex, BN18 9PY.
The customer means any person contracting with the company for the supply of products or services.
Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.
These conditions may only be modified by a variation in writing signed on behalf of the company by a Partner.
Submission of a purchase order online will be taken as agreement to these conditions of sale.

2. Supply of Products
Products are sold under the express understanding that: contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business-to-business basis. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.
Customers are required to pay by credit card/debit card at the time of ordering.
Prices quoted are inclusive of VAT but exclude the cost of delivery unless otherwise stated.

3. Delivery
The company will make every effort to deliver your goods within the agreed timescale, but if we are unable to deliver your goods for a reason beyond our control, such as severe weather, we will contact you as soon as possible to arrange an alternative delivery time. We will only accept liability for delays within our control, and again will contact you at the earliest opportunity to suggest a suitable arrangement. Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery. Where damage to property is alleged at the time of delivery we will be liable only if the damage was caused by our negligence.
If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customerís responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmations of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e-mail confirmation.
Gas Bottles Directís own delivery vehicles do not currently have tail lifts fitted, so the goods you order using this form of transport will be handballed and then either carried or placed on a trolley, to move them to the front of your property only. Courier delivery vehicles however do use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to manoeuvre the products off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.

4. Cancellation/Returns Policy
1. The customer has the right to cancel any product or services except perishable goods which are clearly labeled as perishable throughout the website. Any cancellation must be made within 7 days from the date of the order being placed.
2. Cancellations are not accepted by telephone and must be by one of the following methods:
a. Electronic Mail to sales@gasbottlesdirect.co.uk
b. Letter to: Gas Bottles Direct, 43 The Vinery, Arundel Road, Poling, West Sussex, BN18 9PY. Letters will be have been deemed to be received two working days following the postmark date.
3. Customers are required to return the goods, at their own expense, to Returns Dept, Gas Bottles Direct, 43 The Vinery, Arundel Road, Poling, West Sussex, BN18 9PY.
4. If you have any cause for complaint with any product please notify us as soon as reasonably possible, preferably within 48 hours, and we will arrange for a replacement product to be sent to you, or for a refund. We will collect the faulty product.

5. Order amendments
Any order amendments must be made before goods are dispatched. Dispatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email; this will be needed in any further correspondence or dispute. We are unable to amend orders after dispatch.

6. Companyís Premises
The customer will at all times be responsible for the security and insurance of their equipment.
The customer will comply with all requirements of Health & Safety Legislation.
Deliveries made by Gas Bottles Directís own employees / delivery vehicles will be handballed and then either carried or placed on a trolley, to move them to the front of your property only. Courier deliveries will be made on a kerbside delivery basis and will be the customerís responsibility to move the goods from the place of delivery to the area of use.
The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises unless such injury or damage is due to our negligence.

7. Working Days
Working days are Monday, Tuesday, Wednesday, Thursday and Friday. Saturdays, Sundays and public/bank holidays are not working days.

These conditions and any contract or variation, are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.

This policy does not affect your statutory rights.

©Gas Bottles Direct 2008-2013.

VAT No. 574 3679 03
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